IF YOU HAVE AN EMERGENCY, DIAL 911!

Frequently Asked Questions


General Information Questions

What is Alert Barry County?

Alert Barry County is Barry County’s official emergency alert and notification system. This system is used to send alerts to the public during emergencies. Alert Barry County is a free service that allows you to sign up online to receive customized alerts via text message, email, and voice message.

In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about severe weather, safety, health, utility disruptions, major traffic incidents, and more.

 Why should I sign-up for Alert Barry County?
When emergencies happen, be the first to know. Barry County uses Alert Barry County to send official, real-time alerts to the public with information about potentially life-saving actions they may need to take to keep themselves and their families safe.

How does it work?
When an emergency occurs that meets the criteria for sending out an alert to the public, Barry County’s emergency dispatchers or emergency manager will send out an alert to the affected area. Alerts can be sent out county-wide or to a specific area for more localized events.

How much does it cost?
This service is provided by Barry County Central Dispatch at no cost to the public; however, message and data rates may apply depending on your provider and phone services.

Can you guarantee that I will receive notification if I register?
While Alert Barry County is an excellent system, we cannot guarantee that you will receive notification in all cases. Disasters and emergencies are chaotic and unpredictable, and notification is dependent on external providers such as your wireless carrier or email delivery service outside Barry County’s control. Alert Barry County will use several means of communications to try to ensure that should any one communications method, technology, or delivery option be unavailable to reach residents, other methods will be used to improve the likelihood that citizens will see the message.


Signing up

 How do I sign-up for Alert Barry County?
Signing up for Alert Barry County is easy! Click here:


      https://www.smart911.com/smart911/ref/reg.action?pa=barrycounty  

To update your existing Alert Barry County preferences, click here

      https://www.smart911.com/smart911/ref/login.action?pa=barrycounty 

If you already have a Smart911 profile just log into your account at

      https://www.smart911.com/smart911/login.action

Who can sign-up for Alert Barry County?
Alert Barry County is available to anyone who lives, works, travels through, or visits the Barry County area. The address can be your home location, work location, or any other location you care about.

Will I receive alerts if I don’t sign-up?

Barry County’s residents who have a landline phone may receive alerts. However, there are strict rules governing when Barry County can use this contact information to send out an alert. Only extremely critical alerts containing potentially life-saving information will be sent. In order to ensure that you are able to get all emergency alerts we recommend that you sign-up for Alert Barry County online. If you do not sign-up and register your contact information, you will not receive alerts on your preferred devices, and may miss out on receiving important safety information.


I don’t own a computer or a cell phone – who can help me sign-up for Alert Barry County?

You can visit your local library to sign up online for Alert Barry County.


Alerts

 What types of alerts will I receive?
Emergency alerts are sent 24/7 when there is an immediate threat to life and/or property. In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about severe weather, safety risks, health risks, road closures, and special event information.

Can I call the alert phone number back or reply back to the email?
You are not able to reply to texts or emails sent by Alert Barry County.  Voice messages provide a dial-back number to replay an alert message.

When will I start receiving alerts?
Once you have signed up online at https://www.smart911.com/smart911/ref/reg.action?pa=barrycounty  and confirmed your contact information within the system, you will begin receiving alerts

How do I update or remove my notification preferences and contact information used by Alert Barry County?

Follow the below steps to change your Alert Barry County preferences (for example, to reduce the number of messages of a certain type, or to change the contacts used for each kind of message):

Go to the login page for Alert Barry County at https://www.smart911.com/smart911/ref/login.action?pa=barrycounty  
Login using your Alert Barry County username and password (If you’ve forgotten these, follow the instructions on the page under “Forgot Username or Password?”)
Once signed in, click the ‘Preferences’ tab at the top
Under ‘Notification Preferences’, you can make changes to both the phone numbers and email addresses on which you want to receive Alert Barry County messages by clicking or unclicking the checkboxes
You can also choose what alerts you want to receive and the method you wish to receive them by (text, voice, email)

How often will I receive alerts?
The frequency for which you receive alerts depends on the addresses you provide and the types of alerts you select to receive as well as the frequency of actual emergencies. Emergency alerts will only be sent when there is an immediate threat to life and/or property. Community notifications will be sent when the criteria for sending an alert are met.
This system is not intended to bombard you with information. The County will only send you alerts about the information you select to receive. To change your alert settings, login to https://www.smart911.com/smart911/ref/login.action?pa=barrycounty and edit your preferences.

How does the Alert Barry County system respond to busy signals or no-answer situations?
If a call completes and is sent to your answering machine or voice mail system, a message is left. If a phone call is not answered or busy, the system redials your number several times.

Privacy and Contact Information


Will my information be disclosed or shared?
No, your information is private and will not be used or distributed in any manner. The information that you provide is exempt from public disclosure and will be used for emergency purposes only.

What precautions are taken to protect personal contact information stored in the Alert Barry County system?

Personal information provided to Alert Barry County is private and only used to notify you for official Barry County communications.  Your information is not used for marketing purposes and will not be sold to telemarketers or data-mining organizations. A variety of “opt-in” mechanisms are available to ensure you are getting just the messages you want to receive, delivered via the devices and communications modes that you choose.
Alert Barry County utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information is kept secure. Privacy policies are also outlined in the Terms and Conditions you review when you sign up to receive Alert Barry County notifications.